FAQs

Before you arrive

Information about your stay, services and booking conditions at Hotel Cortiguera.

General information
  • What time are check-in and check-out?

    Check-in is available from 15:00. Check-out is by 12:00 (noon).

    • What are the reception hours?

      Our guest assistance service is available 24 hours a day.

      • What languages are spoken at reception?

        Our team will be available to assist you in Spanish and English.

        • Where is the hotel and how can I get there?

          Hotel Cortiguera is located at Calle Cacho Regatillo 9, 39350 Cortiguera, in the municipality of Suances, Cantabria, overlooking the San Martín estuary. You can reach the hotel by car from Santander or Torrelavega. If you are flying, the airport options are Santander, Bilbao and Asturias. From these airports, or from Santander or Torrelavega if you arrive by train or bus, you can complete your journey by taxi or a pre-arranged transfer. Contact info@hotelcortiguera.com to plan your arrival.

          • Does the hotel have its own parking?

            Yes. The hotel has its own parking. Spaces must be reserved in advance.

            • Does the hotel have lifts?

              Yes. Two lifts connect the restaurant with the guest-room floors, and two further lifts connect the rooms with the spa and gym.

              • Is the hotel accessible for guests with reduced mobility?

                Yes. The hotel is adapted for guests with reduced mobility, with accessible routes and access to its facilities. If you have any specific requirements, please contact our team before arrival so we can prepare for your stay.

                • Is Wi-Fi available?

                  Yes. Wi-Fi is available in all rooms and shared areas.

                  • Are pets welcome?

                    Pets are not allowed.

                    • Is luggage storage available?

                      Yes. Luggage storage is available. Please contact our team to arrange luggage drop-off and collection.

                    • Check in and check out
                      • How does check-in work?

                        Our team welcomes you at the front desk for check-in from 15:00. Assistance with guest registration and your welcome is available 24 hours a day. We can also provide information on how to check in online.

                        • Is early check-in possible?

                          You can request early check-in. It is subject to availability and confirmation by our team.

                          • Is late check-out possible?

                            You can request late check-out. It is subject to availability and confirmation by our team.

                          • Property services
                            • Is a transfer service available to or from the hotel?

                              Yes. We can arrange private transfers to or from the airports and other city locations. This is a paid service that must be booked in advance.

                              • Will electric vehicle charging be available?

                                The hotel project includes electric vehicle charging points. Service availability and terms of use will be confirmed when the hotel opens.

                                • Can children stay at the hotel?

                                  Hotel Cortiguera welcomes guests aged 16 and over.

                                • Rooms
                                  • How many rooms does the hotel have and what are the categories?

                                    The hotel will have 31 rooms: 5 Junior Suites with a terrace and garden, 19 Superior rooms with a terrace and garden, and 7 Classic rooms with a balcony. The Junior Suites offer approximately 35 m² of indoor space and around 25 m² of terrace and garden; Superior rooms have 25 m² of indoor space and 17 m² outdoors; Classic rooms offer approximately 25 m² of indoor space and a 5.5 m² balcony.

                                    • What amenities are included in the rooms?

                                      All rooms have a balcony or terrace and views of the estuary. Junior Suites and Superior rooms have a terrace and garden; Classic rooms have a balcony. All rooms offer complimentary Wi-Fi, a television, minibar, safe, air conditioning, bathrobes, slippers and bathroom amenities.

                                      • Are cots or extra beds available?

                                        The property welcomes guests aged 16 and over, so infant cots are not provided. Extra beds are not available.

                                        • Are connecting rooms available?

                                          Yes. Connecting rooms are available. Please contact our team to discuss the options and check availability.

                                          • Are adapted rooms available?

                                            Yes. We have rooms adapted for guests with reduced mobility. Please contact our team to discuss their features and prepare for your stay.

                                          • Breakfast
                                            • Is breakfast included?

                                              Breakfast is not included in the accommodation rate. You can add it for an additional charge when booking or at check-in.

                                              • What time is breakfast served?

                                                Breakfast is served from 08:00 to 10:30.

                                                • Where is breakfast served?

                                                  Breakfast will be served in our indoor room with panoramic views of the estuary. Weather permitting, it may also be enjoyed in the hotel’s outdoor gardens.

                                                  • What type of breakfast is served?

                                                    We offer a buffet and à la carte breakfast.

                                                    • Are gluten-free, vegetarian or vegan breakfast options available?

                                                      Yes. Gluten-free, vegetarian and vegan breakfast options are available. Please let our team know about your dietary preferences and any allergies or intolerances.

                                                    • Restaurant and bar
                                                      • Is there a restaurant at the hotel?

                                                        The project includes a restaurant overlooking the garden and the estuary, with access to a panoramic terrace. The dining concept and opening details will be announced before the hotel opens.

                                                        • Are gluten-free, vegetarian or vegan dining options available?

                                                          Yes. The restaurant and bar offering includes gluten-free, vegetarian and vegan options. Please let our team know about your dietary preferences and any allergies or intolerances.

                                                          • Is there a bar at the hotel?

                                                            The project includes a bar where you can enjoy a drink and views of the surroundings. Opening hours and the menu will be announced before the hotel opens.

                                                          • Spa pool and gym
                                                            • Is there a spa or wellness centre?

                                                              The project includes a spa and wellness area. Access conditions and the final treatment offering will be announced before the hotel opens.

                                                              • What are the spa opening hours?

                                                                Spa access will require advance booking. Opening hours and access conditions will be announced before the hotel opens.

                                                                • Will a spa kit be provided?

                                                                  Yes. A spa kit will be provided. Its contents and the service conditions will be confirmed when the hotel opens.

                                                                  • Is there a swimming pool at the hotel?

                                                                    Yes. The hotel has an outdoor swimming pool in its gardens, with sun loungers and outdoor toilet facilities.

                                                                    • What are the swimming pool opening hours?

                                                                      The pool opening hours, operating season and conditions of use will be announced when the hotel opens.

                                                                      • Are pool towels provided?

                                                                        Yes. Pool towels will be provided.

                                                                        • Is there a gym at the hotel?

                                                                          Yes. Our gym has Technogym equipment and can be reached by lift.

                                                                          • What are the gym opening hours?

                                                                            The gym is open from 08:30 to 21:00.

                                                                          • Activities experiences and events
                                                                            • Is a concierge service available?

                                                                              Yes. Our team can help arrange transfers, guided visits and other experiences during your stay. Please contact us before arrival so we can prepare your requests.

                                                                              • Can you arrange experiences and excursions?

                                                                                The surrounding area offers walks and cycling routes beside the estuary, a historic section of the Camino de Santiago, and opportunities for boat trips and sailing. You can also explore the beaches of Suances, as well as Santillana del Mar, Altamira and the Picos de Europa. Activities depend on each operator’s availability and conditions.

                                                                                • Is it possible to arrange weddings or private events?

                                                                                  The project includes gardens, a covered terrace and a multipurpose room for weddings, celebrations and private events. Please contact the hotel to discuss a proposal tailored to your event.

                                                                                • Meetings and business
                                                                                  • Are meeting spaces available?

                                                                                    The project includes a multipurpose room that can host meetings and corporate gatherings. Capacity, room layouts and equipment will be confirmed for each request.

                                                                                    • What services are available for business guests?

                                                                                      The offering combines accommodation, dining and spaces for meetings or corporate gatherings. Contact info@hotelcortiguera.com to discuss dates, guest numbers and technical requirements.

                                                                                    • Payments and cancellations
                                                                                      • Does a tourist tax apply?

                                                                                        Any tourist tax will depend on the regulations in force when the hotel opens. If applicable, its amount and conditions will be communicated before the booking is confirmed, and it will be payable separately from the accommodation rate at check-out.

                                                                                        • Which payment cards are accepted?

                                                                                          We accept all credit and debit cards, including American Express.

                                                                                          • What is the cancellation policy?

                                                                                            Cancellation terms will be shown for each rate before you confirm your booking. Please check the conditions of your chosen rate, particularly when booking a non-refundable option.